You can reach our customer support team by calling us at 9310404953 during business hours, Monday to Friday, from 11:00 AM to 6:00 PM. Alternatively, you can email us at stone10official@gmail.com. We’re happy to assist you with any questions or concerns you may have.

If you would like to return an item to 10stone.store, please follow these simple steps:

1. Check Eligibility: Ensure that your return request is made within 7 days of receiving your order, and the item is unused, in its original packaging, and in the same condition as when it was delivered.
2. Initiate the Return: Contact our customer support team by emailing us at stone10official@gmail.com or calling 9310404953. Provide your order details and the reason for the return. Our team will guide you through the next steps.
3. Prepare the Package: Once your return is approved, securely pack the item in its original packaging along with any included accessories or documentation.
4. Ship the Item: You will be provided with instructions for shipping the item back to us. Please make sure to use a reliable courier service with a tracking option.
5. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds typically take 5-7 business days to appear in your account.

For more details on our return policy, please refer to our return policy page or contact our support team.

Yes, at 10stone.store, we are committed to ensuring your satisfaction. If you’re not fully satisfied with your purchase, we offer refunds and exchanges within 7 days of receiving your order. For more details on how to initiate a return or exchange, please refer to our return policy page by clicking here. If you need further assistance, feel free to contact our customer support team. We are always here to help!

To exchange an item with 10stone.store, follow these steps:

1. Check Eligibility: Make sure your exchange request is made within 7 days of receiving your order, and the item is in its original condition, unused, and in the original packaging.
2. Initiate the Exchange: Contact our customer support team by emailing stone10official@gmail.com or calling 9310404953. Provide your order details and specify the item you wish to exchange, along with the preferred replacement product (e.g., size, color, etc.). Our team will confirm the availability of the replacement item and guide you through the next steps.
3. Prepare the Return Package: Once your exchange is approved, pack the item securely in its original packaging with all included accessories or documentation.
4. Ship the Item: You will receive instructions on how to return the item. Use a trusted courier service that provides tracking to ensure safe delivery.
5. Receive Your Exchange: Once we receive the returned item and confirm it meets our exchange criteria, we will ship the replacement item to you. You will receive a new tracking link to monitor your order.

For any additional questions or details, refer to our return and exchange policy page or contact our customer support team. We’re here to assist you!